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Modem Boost
Legal

Privacy Policy

Last Updated: May 11, 2026

1. Introduction & Summary

This Privacy Policy explains how Modem Boost ("we," "us," or "our") collects, uses, stores, shares, and protects personal information when you visit modemboost.com, place an order, contact support, or interact with our services.

Contact: support@modemboost.com

2. Table of Contents

3. What Information Do We Collect?

Personal Information Disclosed by You

We may collect names, phone numbers, email addresses, mailing addresses, billing addresses, order details, customer support messages, and account information.

Business contact information:

Payment Data

All payment data is processed by secure third-party processors such as Stripe or other secure payment providers. We do not store sensitive cardholder data on our servers.

Automatically Collected Information

We collect IP addresses, browser characteristics, device information, operating systems, referring URLs, pages visited, timestamps, and security/analytics data.

4. How Do We Process Your Information?

  • Fulfill and manage orders
  • Process payments
  • Ship products
  • Manage returns and exchanges
  • Provide customer support through our Kentucky-based office
  • Send order confirmations and tracking updates
  • Improve website performance
  • Prevent fraud and unauthorized activity
  • Respond to legal requests
  • Comply with tax, accounting, and legal obligations

5. When and With Whom Do We Share Your Information?

We do not sell your personal information. Information may be shared only with:

  • Order fulfillment providers
  • Shipping carriers
  • Payment processors
  • Website hosting and analytics providers
  • Customer support tools
  • Legal authorities if required by law
  • Fraud prevention and security providers

6. Cookies and Tracking

Cookies may be used to keep cart contents active, improve site performance, understand visitor behavior, support analytics, improve security, and remember preferences. See our Terms of Service and Cookie Policy for related details, or contact us with questions.

How to manage your cookies

7. Data Retention & Security

Retention

Modem Boost keeps personal information only as long as necessary to fulfill orders, provide support, process returns, meet warranty obligations, comply with US tax and accounting requirements, and satisfy legal obligations.

Security

We implement organizational and technical security measures, including SSL encryption for checkout data, secure payment processors, limited access to customer information, and reasonable administrative safeguards.

8. Privacy Rights

  • Right to access personal information
  • Right to correct inaccurate data
  • Right to request deletion
  • Right to opt out of certain communications
  • Right to request information about data sharing
  • Right to withdraw consent where applicable

Contact support@modemboost.com to make a privacy request.

9. California Privacy Rights / CCPA

  • California residents may request disclosure of categories of personal information collected.
  • California residents may request deletion of personal information, subject to legal exceptions.
  • California residents may request correction of inaccurate information.
  • California residents may request information about whether personal data has been sold or shared.
  • Modem Boost does not sell personal information.
  • Under California's "Shine the Light" law, California residents may request information about disclosures of personal information to third parties for direct marketing purposes.

California users can submit requests by contacting support@modemboost.com.

10. Children's Privacy (COPPA)

Modem Boost's website and products are intended for use by adults aged 18 and over. We do not knowingly collect personal information from children under the age of 13 in compliance with the U.S. Children's Online Privacy Protection Act (COPPA). If you are a parent or guardian and believe your child has provided us with personal information, please contact support@modemboost.com and we will promptly delete that information from our records.

11. Analytics, Advertising & Third-Party Tracking

We use third-party analytics and advertising services to understand site traffic, measure marketing effectiveness, and serve relevant ads. These services may set cookies or use similar technologies. Providers we may use include:

  • Google Analytics — measures site usage and user behavior. See Google's Privacy Policy.
  • Google Ads / Google Tag Manager — measures ad performance and supports remarketing across the Google Display Network. You can opt out at Google Ads Settings.
  • Meta (Facebook) Pixel — measures ad performance on Facebook and Instagram. You can manage ad preferences in your Facebook account settings.
  • TikTok Pixel — when used, measures ad performance on TikTok.

You can opt out of personalized advertising at the Digital Advertising Alliance or Network Advertising Initiative. Most browsers also let you block cookies entirely. See our Cookie Policy for details on managing cookies.

You can also opt out of Google Analytics tracking using the Google Analytics opt-out browser add-on, or visit aboutads.info for industry-wide ad preference controls.

12. Contact Us

Visit our Contact Page

Contact Modem Boost

Customer support Mon–Fri, 9am–5pm ET · Contact form